4PX Privacy Policy
Privacy Policy
Introduction
We at 4PX Group (collectively, "we" or "us") respect your concerns about privacy
and we are committed to protecting your data. This Privacy Policy is designed to help you understand how
we collect, use, share, and otherwise process your Personal Data in connection with our services that
link to or reference this policy (collectively, the "Service"). This Policy applies to the
Personal Data of our users, including those who register accounts, those who utilize our services
without an account, and those who browse the Service.
Contact details for 4PX are set out in the "Contact Us" section below, and we also explain your
rights regarding your Personal Data, which you can find in the "Your Rights and Choices" section below.
Personal Data We Collect
The categories of data we collect:
1. Contact Data
* For individuals: Full name, email address, phone number, and physical address.
* For businesses: Company name, business registration number (if applicable), contact person's name,
business email, business phone number, registered office or operational address;
2. Financial data: Bank account information for refunds or payouts;
3. Account data: Username, password, and other login credentials used to access our platforms.
Username, password and other credentials used to access our products and services
4. Shipment data: Sender and Recipient Information; Parcel details such as racking number ; Proof
of Delivery (POD) including recipient's name, zip code, and recipient's signature; Customs
information;
5. Service & Interaction Data:Chat logs, call recordings, and email correspondence;
6. Automatically Generated Data: Certain device, website you visit, network connection data,
including device data, device model, operating system, IP address, system language, content and pages
you accessed on our Website, and device settings.
How We Use Your Personal Data
We will use the Personal Data we collect from you for the following purpose:
* Postal, delivery and tracking services (including shipment dispatch and track status)
* Creation and Management of your 4PX account (or equivalent account within our platform)
* Provision of the Portal and the relevant Services
* Fulfill legal obligations related to customs clearance and cross-border shipments;
* Offer you services we believe may be of interest, such as service suggestions, personalised
recommendations, and direct messages and notifications
* Promotional campaigns
* Customer service to respond to enquiries or requests
* Security and risk control
* Process Payments
* Investigate and handle claims, and defend against legal or regulatory claims
* Comply with applicable laws, regulatory obligations and internal governance requirements
* Conduct analytics and performance improvement
* Verify your identity and your eligibility to register as a Vendor or Client
We may also use your Personal Data for other purposes that are not incompatible with the above purposes
we have disclosed to you if and where this is permitted by applicable data protection laws. If we do so,
we will inform you separately by other manners to ensure transparency.
Who We Share Your Data With
In order to pursue the purposes referred to under this Policy, we may share your Personal Data with our
affiliated companies for the purposes described in this Privacy Policy, for example we may share the
contact information of our Clients' or Vendors' contact person with our local affiliates for them to get
in touch with you.
We may disclose your Personal Data to our third-party service providers or business partners, in
accordance with this Privacy Policy and applicable data protection laws, to assist us in providing
certain services, such as website hosting, information technology and related infrastructure provision,
cloud service, order fulfilment, customer service, email delivery, payment, auditing and other
services.
In addition, we may also disclose your Personal Data to a third party (including any agent, auditor or
other service provider of a third party) in the event of any contemplated or actual reorganization,
merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our
business, assets or stock (including in connection with any bankruptcy or similar proceedings).
We may also use and disclose your Personal Data as we believe to be necessary or appropriate: (a) to
comply with applicable law, which may include laws outside your country of residence, to respond to
requests from public and government authorities, which may include authorities outside your country of
residence, to cooperate with law enforcement or for other legal reasons; (b) to enforce our terms and
conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates or
subsidiaries, you or others.
Retention
We will store your Personal Data for a period of time that is necessary (i) for the purposes for which they were collected or otherwise processed as specified in this Privacy Policy, or (ii) to comply with legal obligations (such as retention obligations under tax or commercial laws), depending on which is longer. When there is no such necessity to process your Personal Data or the retention period expires according to applicable data protection laws, we will delete or anonymize your Personal Data or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.
Cookies and Similar Technologies
4PX uses cookies and similar technologies on our digital platforms. Please understand that some of 4PX's services may only be acquired by using Cookies. You may, subject to the permission of your browser or additional services thereof, accept or reject 4PX's use of certain Cookies; provided however, that such action may, in some cases, affect your safe access to 4PX's and use of the services. To know more information about the cookies we use, please visit our ++Cookie Policy.++
Your Rights and Choices
Subject to the applicable data protection laws, you may have certain data subject rights in relation to
your Personal Data we hold. For example, you are entitled to the rights of access, rectification,
erasure, restriction on processing, objection to processing, withdrawal of consent and others provided
by applicable data protection laws.
You may exercise your rights by contacting us via the contact information under the Section "Contact
Us". We will respond to your requests in accordance with applicable data protection laws. We may need to
ask you to provide additional information to verify your identity. Please also understand that under
some circumstances we may not be able to respond to your requests for some lawful grounds under
applicable data protection laws, for example where the response to your requests may make us violate our
legal obligations.
Our Global Operation and Data Transfer
To support the global nature of our logistics operations, we store Personal Data on servers located in
different jurisdictions, such as the United States, Australia, Germany, Singapore, Japan, and China. The
data we collect to provide our services may be stored and processed on servers located in various
countries or regions, depending on the jurisdictions in which we actually conduct business cooperation
with our business partners.
Certain entities in our Corporate Group or suppliers for the necessary purposes of business operations,
located outside your country of residence, are given limited remote access to this information so they
can provide certain functions. This access is limited, secure and only granted where necessary under
strict security controls and authorisation approval protocols in accordance with applicable law.
Where we transfer your Personal Data outside the EEA, the UK, or Switzerland, we rely on appropriate
transfer mechanisms—such as the European Commission's Standard Contractual Clauses—to ensure an adequate
level of protection, and we implement supplementary safeguards.
Minors
Our Portal and Services are not directed at minors under the age of 18. If you are a minor under the age of 18, you must obtain the written consent of your parent(s) or legal guardian in advance prior to your use of the Portal or any Services provided by 4PX. Since we do not collect age information in most scenarios, we would not be able to identify whether the Personal Data processed relate to minors. If you are the parent or legal guardian of a minor, please contact us via privacy@4px.com if you have any questions about the Personal Data of the minor under your guardianship.
Security Measures to Protect Your Personal Data
4PX adopts commercially reasonable security measures in an effort to prevent any unauthorized use,
public disclosure, use, alteration, damage or loss (of Personal Data) and also to ensure the accuracy of
data and the proper use of all the information in 4PX's possession. While your information is
transmitted on the Internet, 4PX has employed an HTTPS protocol to have such transmission encrypted. We
have adopted various security measures to the database where your information is stored, for instance
access controls, data de-identification, data back-up and encryption. We also work to enhance the
security of the entire system across multiple dimensions, such as organizational structure,
institutional design, personnel management, and product technology.
The Internet is not an absolutely secure environment. It is advised that you should take proper care of
your own Personal Data, especially your account name and password, and not disclose it to others. If you
find that your Personal Data, especially your account and password, has been divulged, please contact
4PX immediately, so that 4PX can take appropriate measures based on your request.
Update of this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will inform you by publishing an announcement on the Portal or in the course of providing our Services.
Contact us
If you have any questions or concerns regarding our Privacy Policy, you can contact us via following
means:
* The Data Protection Team's email: privacy@4px.com ;
* Contact Number: +86 0755 28255046
We may not respond to inquiries that are not related to privacy compliance.
[See Country Addendums of this Privacy Policy below]
Country Addendum for EEA/UK Residents
This Country Addendum is issued by 4PX and its applicable affiliates (collectively, "We" or "Our
Company"). It is designed to ensure compliance with requirements for Personal Data processing under the
EU General Data Protection Regulation (Regulation (EU) 2016/679 - "EU GDPR") and the UK
General Data Protection Regulation (as it forms part of UK law - "UK GDPR").
This section must be read in conjunction with the main Privacy Policy. In the event of any conflict
between the terms of Country Addendum for EEA/UK residents and the main Privacy Policy regarding the
processing of Personal Data of individuals located in the EEA or UK, the provisions of this section
shall take precedence.
Legal Bases for our Data Processing
We process your Personal Data based on one or more of the following legal bases, as set out in Article 6
of the GDPR:
· Contract Necessity – Processing is necessary for the performance of a contract to which you are
a party, or in order to take steps at your request prior to entering into a contract.
· Compliance with a legal obligation – Processing is necessary for compliance with a legal
obligation to which we are subject (e.g., meeting tax, accounting, or mandatory regulatory disclosure
requirements)
· Legitimate interests – Processing is necessary for the purposes of the legitimate interests
pursued by us or by a third party, except where such interests are overridden by your interests or
fundamental rights and freedoms. These legitimate interests typically include: operating and improving
our platform and services, ensuring the security of our services (e.g., fraud prevention), and certain
marketing activities.
· Your Consent – In specific situations, we may ask for your explicit consent to collect, use, or
disclose your Personal Data. Where processing is based on your consent, you have the right to withdraw
your consent at any time, without affecting the lawfulness of processing based on consent before its
withdrawal.
| Why we collect your data | Legal bases for processing your data |
|---|---|
| Postal, delivery and tracking services | Contract Necessity |
| Creation and Management of your 4PX account | Contract Necessity |
| Provision of the Portal and the Services | Contract Necessity |
| Fulfill legal obligations related to customs clearance and cross-border shipments; | Compliance with a legal obligation |
| Offer you services we believe may be of interest, such as service suggestions, personalised recommendations, direct messages and notifications | Legitimate Interests |
| Promotional campaigns | Legitimate Interests; Contract Necessity |
| Customer service to respond to enquiries or requests | Contract Necessity; Legitimate Interests; Your Consent; Compliance with a legal obligation |
| Security and risk control | Legitimate Interests; Compliance with a legal obligation |
| Process Payments | Your Consent; Contract Necessity; Legitimate Interests |
| Investigation of claims, and defend against legal or regulatory claims | Legitimate Interests |
| Compliance with applicable laws, regulatory obligations and internal governance requirement | Compliance with a legal obligation |
| Analytics and performance improvement | Legitimate Interests |
| Address complaints or Data Subject rights request | Legitimate Interests; Compliance with a legal obligation |
| Verification of your identity and your eligibility to register as a Vendor or Client; | Contract Necessity |
Your Rights can be exercised
Under the GDPR, you have specific rights concerning our processing of your Personal Data:
| Right | Brief Description |
|---|---|
| Right to Access | You can check whether we process your Personal Data and, if so, you can obtain a copy of your data. |
| Right to Erasure | You can request that we delete the Personal Data we obtained about you. |
| Right to Rectification | You can request the correction of incomplete, incorrect or outdated data. |
| Right to Restriction of Processing | You can ask us to restrict the processing of your Personal Data in certain circumstances. |
| Right to Data Portability | You can obtain Personal Data concerning you in a machine-readable format and commonly used format. |
| Right to Object | You can object to all processing of your Personal Data in certain circumstances. |
| Rights in relation to automated decision-making and profiling | You have the right not to be subject to a decision based solely on automated means. |
| Right to Lodge a Complaint with a Supervisory Authority | You have the right to lodge a complaint with your local data protection supervisory authority. |
| Right to Withdraw Consent | If you have consented to process some of your data, you have the right to withdraw this consent at any time. |
If you have any questions or concerns regarding the legal bases for our processing of your Personal
Data, or if you wish to report any issues related to how the Service protects your privacy rights in
accordance with applicable laws and regulations, please contact us using the details provided in the
"Contact Us" section above. To protect your data security, we may ask you to provide information to
verify your identity.
We commit to responding to a verifiable request within one month of receipt. This period may be extended
by two further months where the request is complex or numerous, and we will inform you of any such
extension promptly. In principle, exercising your rights is free of charge. However, we may charge a
reasonable fee or refuse to act on the request if it is manifestly unfounded or
excessive/repetitive
You also have the right to lodge a complaint with your local supervisory authority at any time(the
detailed contact info about your local authority -https://commission.europa.eu/law/law-topic/data-protection/information-individuals_en).
Country Addendum for U.S. Residents
We address this section to U.S. residents only. This section does not reflect our collection, use or
disclosure of U.S. residents' personal information where an exception under U.S. privacy laws
applies.
Subject to the conditions under applicable laws, residents of certain states may have rights to request
that a controller of your Personal Data:
- Confirm whether or not it is processing your Personal Data and provide copies of such data;
- Correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and
the purposes of processing of the consumer's Personal Data, except this right is unavailable in Iowa and
Utah;
- Delete Personal Data provided by or obtained about you;
- Opt out of the processing of your Personal Data for the purposes of: (i) targeted advertising, (ii)
the sale of Personal Data, or (iii) profiling in furtherance of decisions that produce legal or
similarly significant effects concerning you.
When you use our products and/or services, we may collect, use and disclose your device information,
browsing and usage data, and purchase history for targeted advertising purposes as described in the
"Personal Data We Collect" section above. Some of the laws that apply to our processing of Personal Data
qualify our collection, use and disclosure of Personal Data for targeted advertising purposes. You may
opt out of targeted advertising on our products and/or services by contacting us. We will not
discriminate against you for exercising any of these rights.
To exercise any of your rights not expressly provided for in this Privacy Policy, please email us at
privacy@4px.com or call +86 0755 28255046 with a detailed description of your request. Please be aware
that exceptions may apply to these rights. To verify your identity, we may require you to confirm
receipt of an email sent to the email address associated with your account in our records, provide
details of your past interactions with us, or furnish other relevant information. If we are unable to
verify your identity, we reserve the right to deny your request.
If your request is denied, you may have the right to appeal our decision. To file an appeal, please
contact us via the email address or phone number provided above, specifying the grounds for your appeal.
California Residents
This section supplements the description of our information collection and sharing practices elsewhere
in this Privacy Policy to provide certain disclosures to California residents whose Personal Data we
process pursuant to the California Consumer Privacy Act ("CCPA"). Please note that these disclosures do
not apply to information that is not processed under the CCPA.
For California residents, Personal Data in this Addendum is equivalent to "personal information" that
identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably
be linked, directly or indirectly, with a particular consumer or household.
During the preceding 12 months, we have collected, used, and/or disclosed the categories of Personal
Data described in the "Personal Data We Collect" and "How We Use Your Personal Data We Collect" sections
of our Privacy Policy. For example, depending on the services you use, this may include your identifiers
(e.g., IP addresses and email addresses), contact information, and internet or other electronic network
activity information. This may also include inferences we draw from the other information we
collect.
We share Personal Data in the ways described in our Privacy Policy. We do not treat this as a sale of
Personal Data for purposes of CCPA, although you do have the choices that we describe to you in this
Privacy Policy.
You have the right to request that we disclose information about our collection and use of Personal Data
and to request access to your Personal Data. You also have the right to request that we delete Personal
Data in certain circumstances. We will not charge you different prices or provide different quality of
services unless those differences are related to the value of your information or otherwise permitted by
law.
Do Not Track: At this time, we are not aware of worldwide uniform or consistent industry standard
or definition for responding to, processing, or communicating Do Not Track signals. Accordingly, our
Services may be unable to respond to "Do Not Track" requests from browsers. In addition, when you use
our Services, we and third parties may use tracking technologies to collect your Personal Data about
your online activities for a variety of purposes, including serving you advertising and personalized
content. If you want to opt out of having your online activity and device data collected by third
parties, there are a number of tools and methods that any user may use. For example, your mobile device
settings may provide functionality to limit use of the advertising ID associated with your mobile device
for interest-based advertising purposes. Please note that using these tools to opt out of tracking and
targeting does not mean that you will not receive advertising while using our Services, nor will it
prevent the receipt of interest-based advertising from third parties. It will exclude you, however, from
interest-based advertising conducted through relevant networks and platforms, as provided by their
policies and choice mechanisms.
California Shine the Light Law: California residents may request a list of all third parties to
which we have disclosed certain Personal Data about you for marketing purposes. You may make one request
per calendar year. In your request, please attest to the fact that you are a California resident and
provide a current California address for your response. Please allow up to thirty (30) days for a
response.
To exercise your rights, you or your authorized agent may contact us using the contact details provided
under section "Contact Us" section above. Once we receive your request, we may verify it by
requesting information sufficient to confirm your identity, including by asking you to verify
information about your use of the Portal and/or the Services.